2) What are the three types of processes that should be in place to successfully support customer satisfaction?3. Total Quality Management (TQM) is a management philosophy focused on: __________4. An example of prevention cost would be: __________5. Estimated lost sales are: __________6. Training production employees would best be categorized as: __________7. What are some examples of a leading performance measure?8. What are some examples of an outcome performance measure?9. An example of an outcome performance measure of learning and growth is: __________10. The pressure on accounting to grow and change involves which three essential areas?