Project Management Processes

Case Study Overview:

In February 2017 the Team Project Manager and Flow Project Coordinator for Dell Technologies-Limerick (Ireland), is preparing for a review with Dell’s Systems and Processes Improvement board, early in a transition from the use of one agile software development method (Scrum) to another (Flow, which applies lean manufacturing techniques to software engineering). The new manager has been on board for less than six months. With ten years’ prior software development experience in Brazil, he moved to Ireland when hired by Dell. Dell is midway through its attempts to transform from a manufacturing-heavy strategy to an IT-supported service-heavy strategy; its recent acquisition of EMC is an important step in that direction, and executives expect Flow will help globally-distributed software developers produce higher quality code, faster, in follow-the-sun mode. The Flow coordinator/champion recognizes Flow is a complex innovation; it will take time and focus for busy software developers (who only recently mastered Scrum techniques) to master new Flow techniques. The champion is also concerned that needed digital Kanban functionality (essential for supporting globally distributed teams using Flow) has not yet been approved or provided by the Dell IT organization in Texas; this and other obstacles are impeding the developers’ transition to Flow. Keen to demonstrate his commitment to help Dell achieve these aims, he worries that some executives expect performance improvements sooner than teams can realistically deliver. He seeks to persuade executives to be both patient and helpful. As he plans his 20-minute presentation for the next day’s meeting, he is told to keep his remarks to executives simple: highlight no more than three messages.

Questions:

  1. What should Ferreira do next to accelerate Flow Adoption?
  2. What three points should Ferreira make at the 7 Feb 2017 SPI      Board Review?
  3. Review the seven lean manufacturing principles and      demonstrate how Ferreira used them when implementing Flow.

 Case Study Overview:

In conventional business and government megaprojects–such as hydroelectric dams, chemical-processing plants, or big-bang enterprise-resource-planning systems–the standard approach is to build something monolithic and customized. Such projects must be 100% complete before they can deliver benefits: Even when it’s 95% complete, a nuclear reactor is of no use. On the basis of 30 years of research and consulting on megaprojects, the author has found two factors that play a critical role in determining success or failure: replicable modularity in design and speed in iteration. The article examines those factors by looking at well-known megaprojects, both successful ones, and cautionary tales.

Case Study Link

Better Project Management | Harvard Business Publishing Education

Access Link: https://hbsp.harvard.edu/import/895796

Using the megaproject case study  answer the following:

Build and describe a complex model that can be used to manage the mega-project described in the case study linked above.  Your model should include the following:

  1. Overview of the process
  2. Pictorial design of the process
  3. Description of each phase
  4. Explanation as to why this process will work when managing      megaprojects.

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