Performance Interview Assignment
Select one of the following scenarios:
1. An Aircraft Maintenance Specialist The interviewer is the Maintenance Supervisor at the central maintenance repair facility for Mid-American Airlines, a regional carrier. He is conducting a quarterly performance review interview with a maintenance specialist who joined the airline three years ago right out of a university aviation technology program. His record has been excellent with only a few minor problems that appear to have been resolved. Unfortunately, the airline has suffered from a great deal of bad publicity following two recent incidents in which rows of seats came unbolted during flights. No injuries have occurred, but the FAA and consumer advocacy groups are demanding answers. Since the interviewee is primarily responsible for checking and repairing passenger seats, the interviewer will probe into reasons for these potentially deadly occurrences and discover what the interviewee has done and plans to do to make certain no seats come loose in flight again.
2. A Volleyball Coach The interviewer is the Athletic Director at Forbes College and reviews the performance of all coaches prior to the start of their seasons in late August and when seasons end from January to May. The interviewee is the head coach of the women’s volleyball team that has won 54 percent of its games each of the past three years. This year is expected to be the break-out year because the team is loaded with experience and has two highly recruited players. This interview will focus on the prospects for a stellar season and how the coach is working at motivating the team individually and as a whole. Her teams traditionally start strong and then fade near the end of the season. Degree of success this season may determine the coach’s future at Forbes College.
3. A Retail Manager The interviewer is the manager of a large department store and conducts performance reviews with the departmental managers semi-annually. The employee is the Women’s Department Manager. She is forty-two years old and a single mother of four children ages thirteen to nineteen. The interviewee does an excellent job. She anticipates problems, thinks of a variety of appropriate solutions for every problem, and is highly professional in manner and dress. Unfortunately, she is starting to come in late for work rather frequently and seems to have ready-made excuses for each occasion, some of which are barely believable. The interviewer must determine
how to approach this manager about the effects her tardiness are causing in her department without affecting her outstanding work. She does not want to lose this manager, but she must help her to correct this problem.
4. A Troubleshooter The interviewer is the vice president of a large paper products manufacturer that has plants throughout the United States and in several other countries. He oversees plant managers and engineering troubleshooters who travel weekly to different plants to resolve production problems, set up and troubleshoot new computer systems, and train personnel in operating new production equipment. The interviewee, a former plant manager, is an excellent troubleshooter, but he is becoming unhappy with the constant travel and being away from his family. This performance interview is aimed at keeping the interviewee happy and on the job as well as reviewing performance.
You are to take on the role of the interviewer for the scenario you selected. Set up an interview guide and schedule for that specific scenario. Submit the schedule and guide as well as one to two support pages that includes the following sections:
1. How you plan to open and close the performance review interview. Write out the scenario/dialogue.
2. What goals you would plan to set up in this scenario for the interviewee.