Review and research the below case study and write a 3-5 page essay answering the questions provided that relate to the case study. You MUST back up all of your claims with evidence from experts in the field using APA style referencing and use at least 3 academic resources. You will be graded on the content of your answer, the reasoning/argument you make between the theory and the facts of the case study as well as writing (grammar and punctuation).
Your paper will be evaluated on the following:
· Structure and mechanics
· Relevance to the topic(s)
***Each essay will be submitted to the Turnitin Dropbox link in Canvas***
Your paper is to be written in an APA-Style format. This includes the following:
· 12 point font
· Times New Roman font
· 1 inch margins
· cover page
· reference page
· in-text citations
For more detailed instructions and information on how to write an APA-style paper, please visit https://owl.english.purdue.edu/owl/. There is an extensive databank on how to incorporate in-text citations, and properly format your references.
Additional Information on Turnitin
· All written assignments must be submitted to Canvas Turnitin Dropboxes by the posted deadline. Assignments submitted by any other means will not be accepted.
· Within one week after the assignment’s deadline has passed, you will receive written feedback on your assignment. The written comments on your assignment are accessible using the GradeMark function within your assignment submission.
· Late Submissions must be uploaded in the appropriately labeled “Late Drop Box” by the posted “Late Assignment Deadline”. Late submissions are only eligible for a maximum of 50% of the assignments original point value.
How Leaders Emerge During Challenging Times
Great leaders don’t reach the height of success without facing their share of minor challenges and major crises. In fact, most outstanding leaders would say that working through difficulties made them even better. A truly great leader will rise to the top in troubling times, when difficult decisions are made and decisive action must be taken.
Outstanding business managers can take a potentially disastrous situation and not only prevent it from becoming worse, but turn it into a positive outcome for the company. A leader uses a variety of leadership traits when taking an organization through turbulence.
It takes someone with a clear vision and unstoppable fortitude to lead an organization through its worst times, whether they involve economic troubles, public relations nightmares or product failures. The following case study demonstrates how a great leader overcame serious difficulties.
Case Study #2: Starbucks
Starbucks is recognized for treating its employees, also known as partners, well. The coffee giant offers insurance benefits, stock options and retirement plans. But back in 1997, Starbucks faced a crisis when tragedy struck and three employees were killed during a robbery in Washington, D.C. The outstanding leadership of CEO Howard Schultz was demonstrated when he flew straight to D.C. and spent a week with the co-workers and families of the three employees.
While some leaders might have stayed as far away as possible from this tragic situation, Shultz’s natural leadership traits prevailed. With compassion, approachability and a dedication to meeting his partners’ needs, he did what was right. As a result, the public viewed him and Starbucks more favorably.
What makes a company compassionate? It often means having to step up and take responsibility. It’s impossible to lead in business – or in life – unless you genuinely care about people. At the end of the day, leading with compassion never stops. And being a leader is a 24/7 job, not just when it’s convenient. Schultz sat down the families of the victims and apologized and took responsibilities for the deaths. What benefit was this to internal and external audiences and why? How do these compassionate acts increase the perception of good leadership and why?