Conflict Styles at the Workplace

UNIT 1 CHALLENGE  Conflict Styles

1. Select the true statement regarding Martin’s comment.

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

2. Which of the following describes the accommodating style of conflict?

o Parties using this style choose not to acknowledge the conflict rather than try to solve it.

o Parties using this style agree to sacrifice some of their own needs in order to come to a mutual agreement.

o Parties using this style work collectively in order to ensure that the needs of everyone are met.

o Parties using this style try to meet the needs of others by giving up their own needs.

3. According to the assessment, Samir’s preferred conflict style is __________, and Martin’s preferred conflict style is __________.

o collaborating, competing

o compromising, collaborating

o accommodating, collaborating

o avoiding, compromising

4. How would Molly describe the compromising style relative to assertiveness and cooperativeness?

o Moderate in assertiveness, high in cooperativeness

o High in assertiveness, high in cooperativeness

o Moderate in assertiveness, moderate in cooperativeness

o Low in assertiveness, high in cooperativeness

5. Martin’s statement reflects a conflict resolution style called __________, while Samir’s statement reflects a conflict resolution style called __________.

o competing, avoiding

o avoiding, collaborating

o avoiding, compromising

o competing, accommodating

6. Select the statement that reflects Samir’s concerns.

o Martin is failing to consider Japan’s culture when crafting the proposal.

o Martin is failing to consider Japan’s intercultural conflict style when crafting the proposal.

o Martin is failing to consider Japan’s preferred conflict style when crafting the proposal.

o Martin is failing to consider Japan’s subcultures when crafting the proposal.

7. Select the true statement regarding Martin’s comment.

o His comment reflects the avoiding style of conflict, which is low in assertiveness and low in cooperativeness.

o His comment reflects the compromising style of conflict, which is moderate in both assertiveness and cooperativeness.

o His comment reflects the accommodating style of conflict, which is low in both assertiveness and cooperativeness.

o His comment reflects the collaborating style of conflict, which is high in both assertiveness and cooperativeness.

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