Communication In A Diverse World Nursing Essay

The first session was about the introduction of the Communication in a Diverse World module. Today aim was to raise awareness about the elements of communication in a diverse world with the following outcomes appreciate the value of promoting a safe and positive communication environment. Communication can be described as the process of sending, receiving and sharing information between two people. (Booth et al. 1999, Egan 2002,). Both authors acknowledged that effective communication is as crucial as the element of nursing. The effective communication is very powerful in the healthcare setting and it plays as huge role (Dickson 1999, Nichols 1993). Faulkner also highlights that ‘to be able to communicate effectively with others is at the heart of all patient care’

In today’s session shown me the difference between good and bad communication as we were asked to discuss in a small groups about our own experience of good and bad communication. In our group we all agreed example of good communication is being able to look trustworthy, sincerity , open and honest so the service users will able to build trust to the service providers. (Sellman 2006, 2007).argues that in order for patients to develop the therapeutic relationship and maintains their trust the first contact with the nurses is vital, for instance, warm welcoming, being friendly and polite greetings will be the best start process to build trust.

Additionally we also discussed and watched the DVD the example of bad communication and how it overwhelming can and affect the patients they don’t get the enough information about their illness and treatment. The Nurses and Midwifery Council (2008) recommend is very essential that the nurses are able to give patients, information, advice and a guideline about what is going on. Furthermore if patients are given enough information it will empower them as it reduces their concerns about the illness.

We also discussed in small groups the definition of stereotype, prejudice discrimination and how they are connection between these words. Moreover in the group discussion we discussed how can easy lead to other, for instance, is very easy to certain group to be stereotype which can results poor care to their patients which leads be prejudice and then into discrimination. Therefore The Equality Act (2010) is law to protect people and is against the law to discriminate.

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