Communication and Test Bank

Ch. 11 Test Bank

1. Today’s web-based culture requires that all documents be user friendly and visually appealing.

a. T

b. F

2. The font you use can make your work look businesslike or casual.

a. T

b. F

3. When designing a document, of primary importance is:

a. page layout.

b. typography.

c. heads and subheads.

d. graphics and color.

e. All of these choices are correct.

 

4. Justification refers to:

a. having relevant ideas.

b. alignment of your type.

c. being protected legally.

 

5. Websites can be changed and edited more quickly than print sources.

a. T

b. F

 

6. You can assume that your web audience will read through your entire website.

a. T

b. F

 

7. In this tech-savvy age, you don’t have to worry about your audience being able to find your website.

a. T

b. F

 

8. You need to update your website regularly.

a. T

b. F

 

9. Storyboarding:

a. originated in the film industry.

b. refers to sketching the way you want your website or other document to look like.

c. All of these choices are correct.

 

10. The rules for effective page design are:

a. keep it simple.

b. be consistent.

c. make it clear.

d. remember that less is more.

e. All of these choices are correct.

Ch. 12 Test Bank

1. The terms Instructions and Procedures basically refer to the same thing.

a. T

b. F

2. Instructions are important for which reason:

a. safety.

b. efficiency.

c. convenience.

d. All of these choices are correct.

 

3. When writing Instructions, it is essential to assess your audience’s needs and background.

a. T

b. F

4. When writing online Instructions, you should avoid underlining because your audience may:

a. pay too much attention to that section.

b. misinterpret it as a hyperlink.

c. have trouble reading it.

 

5. Using the right style is a key component of writing effective Instructions.

a. T

b. F

6. Every set of Instructions requires a conclusion.

a. T

b. F

 

7. Which of the following would not be classified as an example of a Procedure?

a. Using company email

b. Fulfilling promotion requirements

c. Job termination

d. Filing a work-related grievance

e. Applying for a transfer or disability accommodation

 

8. Instructions and Procedures should avoid technical terms in some instances.

a. T

b. F

 

9. Numbers and bullets should not be used in formal documents, even Instructions.

a. T

b. F

 

10. Instructions may include warnings, cautions, and notes.

a. T

b. F

Ch. 13 Test Bank

1. Which of the following is not true about Proposals?

a. They vary in size and scope.

b. They are persuasive plans.

c. They should not be in letter/memo format.

d. They are frequently collaborative efforts.

 

2. Proposals are classified according to:

a. how they originate.

b. where they are sent after they are written.

c. All of these choices are correct.

 

3. Proposals may be either solicited or unsolicited.

a. T

b. F

4. Proposals must always be directed to someone within your company.

a. T

b. F

 

5. You should always regard the audience for your Proposal as skeptical.

a. T

b. F

6. Since a Proposal is a plan of action, it is not necessary to research your subject thoroughly.

a. T

b. F

 

7. It is the responsibility of the writer—not the audience—to prove that the Proposal is workable and financially realistic.

a. T

b. F

8. Proposals can be loosely organized.

a. T

b. F

 

9. The audience for a Sales Proposal may be more skeptical than readers of an Internal Proposal.

a. T

b. F

 

10. Research Reports—both at work and at school—often must be approved via a written Proposal.

a. T

b. F

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