2016 / 95100
Rubric Criteria
Learning Objective 1.1.1 – Identify dimensions of quality for products and services
1 – Needs Improvement
500 / 5000
Response describing what the eight dimensions of product quality are, including a brief example of each, is vague, inaccurate, and/or incomplete.
Criterion Feedback
Eight dimensions of quality are identified with specific examples for some. Missing two examples. No reference support.
Learning Objective 1.1.2 – Identify dimensions of quality for products and services
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete description of what the five dimensions of service quality are, including a brief example of each.
Criterion Feedback
Five dimensions of service quality are identified with examples for each. No supporting reference. Grammatical errors (first letter of sentences should be capitalized).
Learning Objective 1.1.3 – Identify dimensions of quality for products and services
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete description of which dimensions of quality would be most important for the company’s main product (from the eight dimensions) or service (from the five dimensions), including why you selected these particular dimensions.
Criterion Feedback
Clear address of an example organization and its prioritized focus on quality dimensions (Product org). No Supporting references.
Learning Objective 1.2.1 – Explain the importance of quality for an organization
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete explanation of why organizations should prioritize quality, including how an improvement of quality can impact an organization’s productivity and production costs, as well as its profits.
Criterion Feedback
Well presented discussion of why an organization should prioritize quality. No supporting references.
Learning Objective 1.2.2 – Explain the importance of quality for an organization
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete explanation of why organizations should prioritize quality, including identifying other benefits to the organization from pursuing quality and the potential negative effects on the organization of failing to pursue quality.
Criterion Feedback
Positive and negative impact of quality initiatives is discussed. No supporting references.
Learning Objective 1.3 – Analyze the difficulties in managing quality for an organization
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete explanation of some challenges that organizations encounter in regard to managing quality.
Criterion Feedback
Challenges to implementing quality initiatives are presented. No supporting references.
Learning Objective 2.1.1 – Analyze a company’s operational strengths and weaknesses based on a quality framework
1 – Needs Improvement
500 / 5000
Response analyzing the company you chose and an estimation of the company’s level of organizational excellence according to the criteria of the Baldridge Award to the best of your ability, is vague, inaccurate, and/or incomplete.
Criterion Feedback
Chosen organization and product line is briefly presented. No estimate of level of excellence is discussed. No supporting references.
Learning Objective 2.1.2 – Analyze a company’s operational strengths and weaknesses based on a quality framework
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete analysis describing the company you selected and explaining the company’s main product or service offering(s).
Criterion Feedback
Company’s product line is discussed. No supporting references.
Learning Objective 2.1.3 – Analyze a company’s operational strengths and weaknesses based on a quality framework
2 – Meets Expectations
1 / 5000
Response provides a clear, accurate, and complete identification of an assessment for each of the seven categories against the descriptors found on page 15 of the Baldridge Excellence Builder document, along with a description of the company’s performance in that category, being sure to support your assessment with specific organizational examples and references to scholarly resources.
Criterion Feedback
Detailed company assessment for Baldridge categories. Level of assessment scoring is provided. Good supporting details for each category. Work is supported.
Learning Objective 2.2 – Prepare recommendations for quality improvement of a company’s operations
2 – Meets Expectations
1 / 5000
Response provides 3–5 clear, accurate, and specific recommendations, each from a different category, for how the company can make improvements based on your analysis, including support for your recommendations with references to at least two scholarly sources.
Criterion Feedback
Recommendations aling with Baldridge criteria categories. Work is supported.
Professional Skills Assessment
Written Communication WC 1.0 – Construct complete and correct sentences
2 – Meets Expectations
1 / 5000
Sentence structure effectively conveys meaning to the reader.
Written Communication WC 2.0 – Demonstrate the effective use of grammar and mechanics
1 – Needs Improvement
500 / 5000
Some inaccuracies in grammar and mechanics limit reader’s access to ideas.
Written Communication WC 3.0 – Create cohesive paragraphs with a clear central idea
2 – Meets Expectations
1 / 5000
Main idea and/or supporting paragraphs effectively convey meaning to reader.
Written Communication WC 4.0 – Use supporting material to support a claim
1 – Needs Improvement
500 / 5000
Supporting material is used inconsistently or inappropriately.
Information Literacy IL 1.0 – Identify and locate credible sources
2 – Meets Expectations
1 / 5000
Sources are mostly credible, appropriate, and relevant to the topic and/or assessment.
Information Literacy IL 2.0 – Analyze information sources
2 – Meets Expectations
1 / 5000
Analysis thoroughly and clearly applies aspects of sources that are most relevant to the topic and/or assessment.
Interpreting Data & Quantitative Fluency QF 1.0 – Identify conclusions from numeric information presented in narrative and/or graphic form
2 – Meets Expectations
1 / 5000
Conclusions identified are appropriately connected to the numeric information.
Inquiry & Analysis IA 1.0 – Identify a problem or question in a selected area of study
2 – Meets Expectations
1 / 5000
The problem or question is clearly stated in a form appropriate to the selected field of study.
Inquiry & Analysis IA 2.0 – Use a logical organizing principle to identify the key parts or elements of a problem or question in a selected field of study
2 – Meets Expectations
1 / 5000
Elements or parts of the problem or question are presented in an organized manner.
Mastery Rubric
Learning Objective 1.1 – Analyze multiple, relevant sources and examples to analyze criteria for quality management practices and product/service quality
Yes
1 / 100
Responses consistently integrates information from relevant sources and examples to analyze criteria for quality management practices and product/service quality.